Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Email is another option for requesting a refund. Dave Clark. This is so wrong in so many ways yet I don't have a leg to stand on. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! How come they can't control that?!! As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. I am traveling today from Mexico to Madridfor what? We lost the concert for that. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Help us improve this article with your feedback. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. i have attached the information from the venue. The cookies is used to store the user consent for the cookies in the category "Necessary". 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The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. I hope they will reply me asap, I just want get my money back. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. The Hollywood Reporter is a part of Penske Media Corporation. 4.6.2020. We are changing the way you register and sign-in to the StubHub Community. This site is horrible. I simply do not understand how this can happen. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Are you kidding me really!? THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. However, from the date selection to the purchase the date was changed. When we bought these tickets, we had jobs and splurged for a night out. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Yes This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. i have attached the information from the venue. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. I never got any emails about refunds or the fact they canceled the show. I'm being charged on sold tickets that were then refunded. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. These cookies ensure basic functionalities and security features of the website, anonymously. Just bought tickets. But by the end of March, refunds were suddenly gone. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. If you sell on Stubhub they will waive the sellers fee. Or choose from the following popular destinations. I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. It is not specified anywhere in the mobile site and hidden in the desktop version! Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. I have been attempting to contact you several times regarding ticket order #553613638. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Its a bs. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Fans outside of North America are defaulted to a refund. Copyright 2012 - 2023, ReturnsAndRefunds.com. He reportedly paid $120 per ticket. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. This will now be our default option in Canada and in the US. Was there fraudulent activity with my tickets ? If you want a refund, you have 30 days to request it starting from the announcement of the new show date. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. My order for $402.19. But you money hungry corporates line your pockets and just go on like we owed that money to you. Outside of the US and Canada, fans are defaulted to a refund. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. This cookie is set by GDPR Cookie Consent plugin. Honor yours. How Can I Request a Refund for a StubHub Ticket? We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Stubhub is such a ripoff. Didn't find out until day before event. I won't let them take advantage of fans like me by ; and they have friendly voices. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. I emailed them screen shots proving there was no such disclosure. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Receive a full refund of your purchase 2. So you don't think it's possible the original buyer got refunded and we just don't know about it? For sure I can warn any one who is going to use this service. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . I will never use stub hub again. Hour on Chat and another hour on phone. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. When you mess up, that's your problem not stubhubs and not the original sellers. Ticketmaster, for example, states that if an event is . It reads Refund in Progress. She said to late sorry. A total ripoff! No Refund Policy? Wow. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I talked to a representative for over a half an hour and she was adamant that they were not stealing my money, funny to me that they have my money and I don't. News Corp is a global, diversified media and information services company focused on creating and distributing . I placed the call today, which is the day after. Stub Hub stole from me. never use them again. Include the reason for the refund and any supporting documentation. Called for a refund and they won't give me one and the manager hung up on me. Stubhub STOLE THE MONEY FROM ME!!!!! 01-30-2021 01:41 PM. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. How long until my credit card is credited back? It's not fair to the seller or stubhub. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. if you have any questions please feel free to contact me. However, if it's not in your name you can't get this done. Its a bull. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." View Vivid Seats Refund Policy. StubHub will offer refunds for canceled events but not postponed events. What is your rescheduled or postponed event policy? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Describe your scenario and include any supporting evidence. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. I hope we can get refunded. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Stub Fraud. I purchased a ticket in February for a concert for over $800. What if I never got either? Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. All Rights Reserved. Concert was postponed to October and was just canceled. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. However you may visit Settings to provide a controlled consent. Shame On You. Problem is, I'd be wearing the "lost" one and would then be denied entry. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." The latest breaking updates, delivered straight to your email inbox. Stubhub sucks! The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Horrible company. Last time I'll probably use StubHub. I have been attempting to contact you several times regarding ticket order #553613638. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. "I finally got a supervisor on the line and he said 'No. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The parking pass was sent to me with in 5 mins. This doesn't make any sense and I transferred these tickets way early on before COVID. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. If there is any changes to that, all affected buyers will be notified via email. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! Get the latest news on COVID-19 delivered to you. I will NEVER use Stubhub again. To Stubhub.com and surprisingly they were already on sale. The event has been passed, and no new date has been posted. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. We waited two hours until they decided to open the door again. Unconscionable Money grabbers. My credit card can do refunds up to 60 days which of course is passed. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. >> PRETTY UNFAIR. I agree I do not like their return policy. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Hi Joan. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Its really not fair to people whom purchased on this platform. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. If I don't get a refund soon I'll be reporting theft to PayPal. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. This is ridiculous never using them again. Never Again. $868.64 is a lot of money especially now to just throw away. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. 2. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. i am not interested in a credit that expires so therefore am requesting my full refund. This cookie is set by GDPR Cookie Consent plugin. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Will I be able to get a refund . The original purchase has aged off my account history. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. I called them within minutes to change the seats and they basically said I'm stuck with those seats. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. IndustryLegalTop Story TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Never use stubhub again. Your email address will not be published. I don't want a damn coupon, I want my money back! This cookie is set by GDPR Cookie Consent plugin. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. They told me their tech would review it. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. FRACK! YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I just bought a parking pass for an event. BOSTON . We lost the concert for that. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I don't even have an account, never purchased tickets but some thief stole my card info. them this was wrong and deceitful and did not get off the phone until they refunded my money. This was an unauthorized, unreasonable charge. Had I known seller didn't have tix I never would've purchased. I am beyond angry and disappointed. Do not buy tix here! Tons of others with stub hub purchases were going through the same thing. At NO stage did they advertise this game as a TBA or TBC date and time. Will never use Stibhub again unless I get a full tefundk. No where did it say there is 15% charge. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. It also noted that its ability to open discussions with Viagogo has been a part of the decision. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. (Not to be confused with a free alcohol section which would have been great). For most current purchase, the tickets were not actually available. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. After another hold the rep told me the manager said the same thing. You can resell your ticket using either an app or a PC. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Up the food chain with a supervisor, still nothing. Stub hub is a 3rd party seller. I sold two tickets on StubHub and only received payment for one. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. How is this legal for them to keep MY money? Called them and they said the venue had not marked those seats as obstructed. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. "I finally got a supervisor on the line and he said 'No. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. or Did you buy an excessive amount of tickets? Save my name, email, and website in this browser for the next time I comment. Please help me. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Been on the phone for hours wasted my whole day. What about Canada? StubHub itself admitted no wrongdoing in the settlement. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Certainly they can see that my ticket barcode was not scanned somehow. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . There were several other people at the event that had the same problem. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Don't take NO for an answer! At NO stage did they advertise this game as a TBA or TBC date and time. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Is Beyonces Tour Another Dynamic Ticket Price Mess? I lost my tickets. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Do NOT buy Canadiens tickets from here. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. If these are not available, you will likely get a full refund. But opting out of some of these cookies may have an effect on your browsing experience. I want to know what the point of the "protection plan" is that they have? You still ended up with my money, and I never received any value for that. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. It is taking Stubhub about 120 days to process refunds. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Seller listed tix he didn't actually have. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many.
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