Your well-being is our number-one concern. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Copyright Cruise Blog Media LLC 2023. I do regret a little canceling our December 2021 cruise, but that was canceled not for COVID, but for a different reason. Just as sister ship Regal Princess, Royal Princess guests will have two options to choose from. Thanks very much for the instruction on how to check my Princess account for the FCC. If you do not have an official medical diagnosis, but feel unwell, you will receive a Future Cruise Credit. *A few FCCs appear as discounts, which can only be applied to cruise fare and not other components of your booking or those of your travel companions. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. Guests may request a refund of the cash value (the refund amount forfeited by the guest in exchange for the Refundable FCC) of any unused Refundable FCC at any time. We want to make your vacation the best it can be. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. The line did not go into further detail. There is a replacement cruise for Nov 2023 so apparently the Diamond is still going to be in service. Hopefully folks will continue to update this thread with how and when they canceled, what was refunded, and what went to their credit card and what went toward a FCC with an expiration date. Q: If my pet becomes ill and I have to cancel my trip as a result, will Princess Vacation Protection reimburse me?A: Although you would not qualify for cash reimbursement, as an added feature for purchasing Princess Vacation Protection, Princess will provide a credit toward a future cruise equal to 75% of the cancellation fees imposed (100% if Platinum Vacation Protection is purchased) if you choose to cancel for an ineligible reason. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. As I stated above, I just can't understand Princess' decision, and as you mention, today Australia has lifted it's cruise ship ban. As mentioned, it could take a few weeks to receive FCC based on how busy they are at Princess doing cancellations these days. In fact it was the opposite. On 12/19/2021 at 5:27 AM, PaperSniper4 said: 19952023, The Independent Traveler, Inc. Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? View Details & List of Affected Cruises (PDF), View Details & List of Affected Cruise (PDF), Weve updated our policies to give guests flexibility while booking cruises during this unusual time. This did not bother me since it was the same itinerary and OBC perk from original cruise was transferred to new cruise. You will be able to leave a comment after signing in, By The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. It helps to understand the differences between these, as you get them for different reasons and they can be used for different items. Guests on northbound and southbound Alaska voyages between Whittier and Vancouver have to wear a face mask at all times when indoors. Full Refund Time Frame. Maybe it will reappear in 2024 but we were not given a choice. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Free expert cruise tips and news from Cruise Hive! Cruises six to nine days: $250 per person . We canceled our Feb 3 Grand Princess cruise out of LA last Monday, which was 31 days out.. We had the option of using our Platinum PVP insurance and getting the final payment money returned to our credit card, but we would lose the cost of the insurance. Though may other Magestic cruises have been. Also, we feel lucky to have had our FCC back in our account after 5 days, but neither of our other friends who canceled the same day have seen theirs yet. Reason beingcruise with confidence refunds the insurancewhile the other actually utilizes the insurance so no refund. Princess Cruises may at times release special promotional fares that attract differing terms and conditions from those outlined within and reflected in the Princess Cruises brochures and website. I am now confident we made the right decision to cancel, as sad as it was at the time. Cruise with Confidence seems the more flexible option as things stand right now. 03. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, youll receive a refund of your cancellation fees. 2 of my 3 cruises are under redeployment or reassignment (canceled). The cruise line is providing compensation options and details. I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. This will have to be selected by the end of 2023 and is tied to the guests Captains Circle Number. . While I was writing my post above, I checked the list of cancelled sailings and noticed Majestic was still coming here and some of the cancelled cruises had Majestic cruises as the replacement. Emergency Medical Evacuation/Repatriation: Up to $50,000 ($75,000 with the Platinum Plan) in the event your medical condition requires emergency medical transportation to an appropriate medical facility or in the event of your death, provides coverage to transport your mortal remains. FCCs cannot be used for onboard expenses (including but not limited to shore excursions, crew incentives or other optional programs or services). FCCs issued by Princess Cruises may only be used on a Princess Cruise booking. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. A: You will be eligible to file a claim for a cash refund if you, your traveling companion or a member of your immediate family is diagnosed and treated for COVID-19, whichcauses you to cancel your cruise. What happens to my FCC if the voyage I used it on is cancelled by Princess?The Future Cruise Credit will go back onto your profile and you can re-use it before the expiration date. Sailing Window: Sailings through September 30, 2022 Product Eligibility: New reservations made through May 31, 2022 Do you have a Princess Cruise Line Future Cruise Credit? Sorry it I used the wrong terminology for Princess when I said CwC instead of Book with Confidence. Credits may take up to 60 days to show up in your account, and youll get a notification at that time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Refunds and FCCs are typically processed within 30 days of receiving the request or 30 days after the deadline for making requests, whichever comes earlier. CC Help Jenn CC Help Jenn Also, if you cancel your cruise vacation and do not qualify for cash reimbursement due to an unstable medical condition prior to purchase, you will have the benefit of cancel-for-any-reason protection from Princess. I don't understand the dollar amount, and the expiration date is as I feared, 31Dec2022, not 2023 as my TA informed me earlier. Share your form with others. As a result of the above deployments, published itineraries through April 2023 on Diamond Princess and Royal Princess to Japan . We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Princess Cruises. I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. Her work has appeared on Cruise Critic, USA Today, the Associated Press, NBC News, the Miami Herald and Huffington Post. Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world. [CDATA[ With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. Why do Florida residents receive cruise discounts. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan youll receive a refund of your cancellation fees. If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in . No matter what option guests choose, the cruise line is also extending a special offer to receive 10% off any cruise up to 15 days long. Daily gratuities are not included and are added to your onboard account each day. With the insurance, no, I don't expect it to be refunded since I used it to cancel. Didnt see this listed as canceled. Actually I do see by doing a cruise search that the Diamond has a restart date of March 24, 2023 from Japan. Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? Happy to say that all of the FCCs were in my account by Friday, and the cost of the government taxes have been refunded to my credit card. I canceled my 28Feb2022 cruise 62 days prior. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who may want to consider sailing at a different time, the option to rebook at a later date or receive a full. It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. If Princess feels its not going to work out for the 2022/2023 season, why didnt they just cancel all the ships that were planned to sail there? Until we start seeing the FCC's showing on our records, there are so many unknowns. So we opted to not wait and canceled outside the 30 days. In total, 18 itineraries are canceled, including those that can be combined into longer sailings. Prepaid excursions canceled onboard before the cutoff date will be refunded as onboard credit to the main person on the booking, regardless of who actually paid for the excursion. I think for this cruise we will wait until it really goes. Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling. And, now I see Australia is lifting their ban on cruise ships next month. Your benefits just got better and you can still enjoy low prices! See more info here and choose the perfect Princess package for you! WE will let the FCC sort itself out. Log in to My Princess to view your Future Cruise Credits and Deposits. window.__mirage2 = {petok:"Qddf2I9l1A9H_69ZQRyFvWyBG4Z5oV6EVUBcilrF3UU-31536000-0"}; Princess passengers whose cruises are canceled have several options. I have been thinking the same thing about the cancel with insurance vs cancel with the CWC option. Read Also: Major Cruise Line Ready to Resume Cruise Operations in Australia. Once that FCC appears, I will share the amount and the expiration date. When you finally decide on a vacation, rarely does one's mind resort to the worst case scenario: cancelling it. Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England. Within the Book with Confidence policy, the COVID-19 Protection Program provides reassurance if cruisers are within 30 days of sailing, all the way through todisembarking fromtheir cruise. Now I can only hope that my Ruby Princess Pacific Northwest Cruise will go next month. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. To make a refund request please e-mail our contact center. Q: What if my spouse gets COVID-19 right before the cruise and we can no longer sail? You can find out details of your compensation by clicking the link that matches your sail date below. The Princess Cruises cancellation policy has revised its final payment dates for cruises departing up to October 15, 2020. If yours is one of them, youll see this in the Circle Savings section of your My Princess account. Princess cruisetours are also undergoing some changes, with the cruise line implementing a new pre-tour testing requirement, which is in addition to the pre-cruise test for that vacation segment. The cruise line canceled California and Mexico sailings on its Ruby Princess ship as well as Caribbean sailings on the Caribbean Princess through Aug. 21. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the companys website at princess.com. In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare