These boards can cause slip, trip and fall hazards for our guests as well as our staff. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. What actions has Regal taken in regards to the coronavirus? I received my confirmation # and there's a link to view my tickets. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Store or bakery-purchased cakes are allowed only with a pre-planned event. Extremely hard to get a hold of once purchased. Paragon follows the MPAA guidelines for rated R movies which states: Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). As it takes up to 72 hours for you to receive a response, you can submit your query via. I called them right away and they said they'd give me a credit. It usually takes about 72 hours for the Customer Support team to respond to your query. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. How do I update/change my payment method in the Regal mobile app? To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Doesn't do anyone any good to get a reply 2 hours or more later. So, step right up for an entertainment treat. Diamond Rewards free movie tickets are redeemable on the Paragon Theaters app, effective July 1, 2019. How Long Does It Take for Fandango to Process the Refund? A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. No, you cant. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. FAQs I cancelled my movie tickets and there was some type of glitch because it didn't go through. Do all movies have to be rated? We are proud to partner with studios to promote feature films and will run giveaways and social contests. I was able to make a reservation immediately! But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. The next day I notice charge on bank account. No, the rating system is strictly voluntary and carries no force of law. This was a horrible experience and customer service was none. Their response was that the promotion had ended, nothing they can do. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Verification can help ensure real people write reviews about real companies. How Does Fandango Refund Tickets by Email? I can promise you. Absolute nightmare company! Does my theatre have a military discount? How Do I Apply For aJob? Refunds are available in certain limited circumstances described below. Fandango does not offer partial refunds either. And Fandango said their system was showing failed transaction. No images. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Do not waste your time purchasing from Fandango. Have you tried pulling up your order/confirm on the mobile app? When I get to the theater what should I do? No. How Do I Make a Donation Request? Can I Get a Fandango Convenience Fee Refund? How do I redeem colored passes, loyaltyfree tickets and concession rewards? I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. For extenuating circumstances, please consult theatre management. Do You Sell Gift Cards? The ease of using Fandango was easy. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Contact your local theatre if you have questions regarding any state or local requirements. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. $70 spent and had to purchase new tickets to see the show. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. The Regal Crown Club rules can be found here. To receive a military discount you must be an active or retired military veteran. We can accommodate small private groups (birthday parties, camp outings, etc. Basically, made one order over Fandango with A list, but during payment submission the website crashed. Should you encounter any issues with the application please contact us at 1-800-541-5555. How Do I Change My Seats? I tried texting and emailing Fandango to no avail. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Thank you for your purchase. Health & Safety Action In Regards to the Coronavirus. Click Print Receipt under Orders. Gift card orders cannot be delivered to PO Boxes. There customer service is terrible. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. however i was able to use my credit by loggin in on my laptop to buy tickets. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. You may select from a range of shipping options including USPS and UPS. Please visit our Health & Safety Action In Regards to the Coronavirus page. Press J to jump to the feed. The booking fee is non-refundable. It goes against our guidelines to offer incentives for reviews. Did not receive the confirmation email until 1 hour after the show started. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. No, you cant. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. I have a QR code that is apparently my "mobile ticket" on the app. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Paragon Theaters is proud to be a partner of Fandango. With 3 reservations full, you can not buy any tickets until one is freed up. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. I can guarantee you. That's your best bet. Still no response from Fandango. Do You Sell Group Tickets? Crooks!!! I contact AMC. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Children 6 and under are not allowed to attend Rated R features. I checked my email with no confirmation and purchase history on there website. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. I will never use this service again and I was shocked when. Go to Cinemark :). Kiosk ticket sales are an important service for our guests. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. Have a credit on a VIP card but can't use . Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. You can check your gift card balance. Open it in your web browserand start exploring the services we can offer. When I click the link to print my tickets, the page comes up only as text. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Children under 3 are free except in reserved seating and recliner locations. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. I sent another email to their help desk and no reponse. I was on website and looked at tickets for a movie. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Purchased my tickets for Sat and didn't realize the system selected Fri. Bought 4 tickets using a gift card & balance going on my credit card. My first and last time to use them. Should you wish to purchase more than ten tickets at a time, please place separate orders. I hadn't heard about their AWFUL CUSTOMER SERVICE. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM.
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