Registered cardholders can report lost, stolen or damaged cards and request replacements. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. New to Clipper? Check out our sample Victoria Clipper V gift shop menu. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. Your card should arrive within 5 to 10 days. Transit Agency Tips. Thats why we say to allow a few extra days if you are picking up your value on a bus. This page includes balance protection, online accounts, and card cancellation. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Clipper account access including checkingyour balance can be found on the Clipper website. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? When I tag my card, what do the beeps and lights mean? Picking up your value means loading the value on your card after youve placed an online or phone order. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Center the card or device over the "Tag Here" graphic on the screen. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Ticket Central. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Get the Clipper app. Once you set up Auto-Reload, we need to confirm your payment method is valid. Clipper is now available throughApple Pay and Google Pay. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. For account-related Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. This page includes How RTC cards work, accessible information, and using Clipper equipment. Prior to that he was an assistant sports editor at the paper from 1984-1987. But if you tag off, Clipper will return the difference of $6 to your card. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. What Clipper services are available during the COVID-19 outbreak? Your 31-day pass becomes active the first time you use it to pay a fare. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. You may also bring other food onboard, but no outside alcohol may be consumed onboard. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep Pay With We've made it easy with quick guides to every service on Clipper. We notify customers 30 and 60 days before the expiration date of their payment card on file. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Caltrain. When will I be charged for my Auto-Reload value? On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Can I get a Clipper card before I arrive? If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Outdoor Activities, Tours, Boat Tours & Water Sports, More. In person at the AC Transit Customer Service Center. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. You can use Clipper cards on all Bay Area transit agencies. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Clipper isadministered by the Metropolitan Transportation Commission. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. A couple of things have to happen before you can use the value. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! The Google Privacy Policy and Terms of Service apply. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. However, there are 3 Clipper vendors at SFO. This is separate from confirmation of payment. Learn more about using Clipper on your phone. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. My transit benefit program told me they sent you the money. Yes. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. On the cable car, the conductor carries a handheld card reader. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The RTC Clipper card is a photo identification card. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Be sure to review the paper ticket fare chart at the station. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. It currently shows I have the amount in the pending passes area but shows I have it in cash value. BART. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. See the Google Pay How-To page for more details. No. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. It currently shows I have the amount in the pending passes area but shows I have it in cash value. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. You must apply for an RTC Clipper card in person at a participating transit agency. You have up to 6 months to spend down your balance, so you can load the funds. Had to call a couple of weeks ago, and got a live person really quickly. Discounts; Where to Use; Follow. You will need to tag your card to a card reader or ticket machine to activate it. BART is primarily selling paper tickets from the vending machines. The terminal is located on Alaskan Way at Pier 69. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. All rights reserved. Add Clipper to your phone before you take-off! Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. This page includes protecting your privacy and information retention. Phone. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Tag again or use another payment method. Clipper card says still in progress . While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. You can also carry on one small piece of luggage and one personal item. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. There is a 50 cent surcharge per trip for Blue tickets. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. To find out more information about replacing an RTC card, please visit 511.org. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. Clipper on your phone will not unlock a bikeshare. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. 2020, Metropolitan Transportation Commission. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Log in to your Clipper account to add backup payment. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. The correct fare will be automatically deducted. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Limited-use tickets are not available on phones. Comfort VIP Best of the best seats in Comfort Class! This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and .
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