In the Home close to Wi-Fi Router: Download the Aladdin Connect app. Garage Door Opener Safety Eyes Sensors 10. 3. With this app, you can control up to 3 Garage Doors. FIG. Contact Customer Service for further assistance. NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR. Maybe the server is down, or it is under maintenance. This may be by error. 5. Read the latest blog articles with updates and information on our Genie products. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. not sure how to troubleshoot it. Be sure to reattach to the proper terminal should they become detached. 2 Make sure that the Wi-Fi connection for your device is on. Right, it replaced the old UP app, not Genie. It now appears in Home Assistant through the SmartThings integration. If your garage door is opening or closing, Aladdin Connect will alert you. Open the Assistant and start again. DO NOT mount to unreinforced door panel. Once you click Enable, there should be a pop-up to the Aladdin Connect website. Current model Genie Brand opener shown. Additional sensors can be purchased separately from your local Genie retailer. Monday - Friday: 8 AM - 7 PM CT Aladdin connect wifi garage door opener easy setup Data Fracking 28 subscribers Subscribe 129 Share 24K views 2 years ago purchase @ Amazon: https://amzn.to/3Hojsjh Aladdin connect wifi. DO NOT remove the battery PULL TAB from DPS until directed by the app. Sun 8am-8pm. How to Change Wifi Connection On Your Aladdin Connect Genie Garage Controller. You can control multiple doors with a single command. Access the control panel, then the Network and Internet tab, then Network and sharing center, select the option Change adapter settings. 2. The door could move unexpectedly. Run the wires and attach wires with staples. Do I need a WiFi 6E router to use WiFi 6E products? Enjoy Free Shipping on all US orders $17.99 +. of insulation. 1. Mark and drill 2-3/32 pilot holes and mount bracket to the wall using supplied screws. For technical assistance, contact Aladdin Connect Customer Service at: 1-866-599-4995 or watch the installation video at: www.GenieCompany.com. Check Modem Lights. 12. Yellow light - The Door Control Module is in Wi-Fi configuration mode and ready to be configured. Box 67 | Mt. On the back of the Door Control Module press down the orange tabs and insert the wires into, 5. 1. Plug the Power Pack into a wall outlet and the Door Control Module near the location you want, The Wi-Fi signal indicator light should illuminate indicating the Wi-Fi signal is present. See the NOTE under STEP 7 regarding additional sensors (DPS). Install double-sided tape to back of mounting bracket and affix to door. B. It now appears in Home Assistant through the SmartThings integration. It must have known I was preparing the shelly to get rid of it, Just tried to set this up and cannot get it to show up in settings. Next. Nothing works. It lists:Google home miniGoogle home speakerAndoid 5.0+ phones. I attempted to add my door to the Genie Portal using the add on the Devices page, but when I do it throws the error (You have attempted to add a Serial Number that is not approved for this device. Mount DPS Module to Garage Door: DO NOT remove the battery PULL TAB from DPS until directed by the app. NOTE: This kit includes one DPS for use with one door only. If mounting to drywall, use anchors provided in the kit or if mounting to the perforated angle at opener location, use nuts, washers, and screws provided. Genie app wont connect to home wifi, it wont allow me to connect, Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router, Re: Genie app wont connect to home wifi, it wont allow me to connect. The DPS included is already programmed to the DCM. (1-866-599-4995). Contact Aladdin Connect Customer Care: 866-599-4995 www.GenieCompany.com/AladdinConnect, Use of this product, the software embedded within this product and the related application software is subject to the Terms and Conditions available at: www.GenieCompany.com/AladdinConnect. Visit www.GenieCompany.com/AladdinConnect for more information on older models and other brands of garage door openers. (OPTION B) To the Back of the wall control. SAVE THESE INSTRUCTIONS, Genie Garage Door Opener Replacement Parts. Visit www.GenieCompany. New Genie models shown. This is where you create your PIN. Reset network in touch screen and put in password for SSID . Wire Aladdin Connect: (Single door install shown) Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. If you are facing trouble while accessing Aladdin Connect App, read on. SAVE THESE INSTRUCTIONS. Cell phone shows internet on line but printer will not connect blue internet connect light flashes. Grand Prairie, TX, 75050, Fort Worth TX Location: Wayne Dalton all models compatible. What type of opener is best for a heavy wood garage door. I already have a Samsung SmartThings account in order to integrate my Emerson Sensi thermostat into Home Assistant. FIG. WARSAW As a local internet provider, Kosciusko Connect is going beyond internet installations and providing online resources for digital safety education. In the Home close to Wi-Fi Router: Download the Aladdin Connect app. Clear App cache file from app Settings. 2. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. I'm not sure what is going on but the Genie app has been replaced by the Nighthawk app. 1. Wondering if anyone has tried it with home assistant and if it is working OK now? Apply the warning sticker by the wall button to alert that the door will operate remotely. iOS Go to Settings > Wi-Fi to turn on Wi-Fi. Click on Apply. DO NOT install on one-piece doors 10. 1014 Ferris Ave Ste 108-A New Genie models shown. set up and test the Aladdin Connect system. Mount to steel reinforced end stile on the far left or right under the top hinge. The opener still works and I can open and close the door with the app on my phone. Make sure the vEthernet (Hyper-V) adapter is active. Not sure what you mean by "My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi."? Make sure the garage door opener is unplugged. then strip 1/2 in. Im also experiencing the same symptoms as of two days ago. I am running into something similar. 2. What is the best garage door opener for a commercial door? It does include a subset of the Genie options. Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers. FIG. 3. There may be several reasons behind not working of Aladdin Connect App. Our agents are available from 8AM-7PM CT on Monday-Friday and from 9AM-5PM CT on Saturdays. FIG. An extended screw is provided to secure Power Pack to outlet if needed. Please read this complete article to get answers to all your questions about not working of Aladdin Connect App. My garage door just stopped working 2 days ago. This topic has been marked solved and closed to new posts due to inactivity. Below is the most common solution which may help to access Aladdin Connect App. 344 SW Wilshire Blvd Ste I-106, Burleson,TX, 76028, Azle TX Location: The . Slide DPS down onto mounting bracket. You have scanned a QR code for the serial number of the Wi-Fi module on your garage door. I also tried a wifi booster, all without luck. 5. A GREEN LED indicates a good Wi-Fi signal. Using the DCM mounting bracket as a template at the optimal Wi-Fi location. The Aladdin Connect operating system is designed for unattended operation. The DPS included is already programmed to the DCM. If you need additional information, please review the resources below. See the NOTE under STEP 7 regarding additional sensors (DPS). I would agree, seems to go to an Unknown state quite often for me. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi , In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. This covers the vast majority of Genie openers, including all the currently sold models. 5. Your Aladdin Connect needs to connect directly to your Wi-Fi network. Aladdin Connect WiFi Operator Setup | The Genie Company Descriptor Thank you for purchasing a Genie Wi-Fi operator. Ordering information for the adapter is listed at the bottom of the page. com/AladdinConnect for more information. Q13: Can I use Aladdin Connect in conjunction with Home Depot's Wink Watch entertaining and instructional videos from The Genie Company. 8. A log is also created to indicate when the door was operated and by what means. If you have any questions contact us by Clicking Here, Cyber Planet is Indias fastest growing Online Information Portal. 3. 7. Plug Power Pack into the back of DCM as shown in STEP 1.NOTE: LEDs on DCM will flash momentarily as it reacquires signals. I had tried to get me door setup on the genie.exosite.com site and it wouldnt work. If you determine that you do not have at least two bars of Wi-Fi strength, there are a few reasons you may have limited or no Wi-Fi signal in your garage. On the right, select Manual IP Address. (see link above). At the top of the page, tap to turn the green switch on the right-hand side of the screen off. Need help or have questions about Aladdin Connect? 3. New comments cannot be posted and votes cannot be cast. Not the best solution, but it works for now. NEVER let children operate or play with the door controls. Your Aladdin Connect needs to connect directly to your Wi-Fi network. Install DCM in a location where it can be seen and heard while standing in the door opening with the door in the open position. The first step is to test your Wi-Fi strength in your garage. DPS should snap onto bracket. STEP 1 In the Home close to Wi-Fi Router: 1. Read the latest blog articles with updates and information on our Genie products. 3. Enter your email, password and PIN. Plug Power Pack into the wall outlet and DCM near the chosen mounting location. Restore power to the garage door opener. Its prime objective is to provide authentic information. My android phone is running the latest version of Android so that may . Confirmed that WiFi Signal is strong in the garage. DO NOT RETURN PRODUCT TO STORE. DPS should snap onto the bracket.NOTE: The DPS included with this kit is already programmed to the DCM. This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router. 1. What is the best garage door opener for a commercial door? There might be a problem with your internet connection instead of the devices connected. Click on that. Mark and drill 2-3/32 pilot holes and mount bracket to wall using supplied screws. Plug Aladdin Connect into a wall outlet with Power Pack. Locate the wall control button: A) Within sight of door. There are detailed Help pages on the Genie App itself for each step, along with installation instructions (written and video) at www.geniecompany.com/aladdin-connect-support, including the Quick Setup Guide. Some phones automatically try to use cellular data when a Wi-Fi network is not connected to the internet. Watch entertaining and instructional videos from The Genie Company. Contact Aladdin Connect Support: Monday - Friday: 8 AM - 7 PM CT Saturday: 9 AM - 5 PM CT Send a Message 1-866-599-4995 Download the free Aladdin Connect app for iPhone and Android We're aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. TO REDUCE THE RISK OF SEVERE INJURY OR DEATH, READ AND FOLLOW ALL INSTRUCTIONS. The door could move unexpectedly.8. A. Wylie, TX, 75098, Waxahachie TX Location: Chamberlain or LiftMaster (pre-Security+ 2.0 models) - If the antenna color is not purple or yellow, or otherwise identified as pre-Security+ 2.0 opener, then Aladdin Connect is compatible. Will not connect to internet after Comcast internet became intermittent. of insulation. Plug the Power Pack into the wall outlet. 9. Remove mounting bracket from the back of DCM. If this solution did not work then you can make contact with the Aladdin Connect App team. 6. At the installation prompt, disconnect Power Pack and move the system to the garage. Edit: Ive abandoned the Genie device and went with a Shelly1 per this article. ET. Finally found the missing step in the multitude of FAQ pages. I am Ivan, I will help you with this. DO NOT mount to unreinforced garage door panel. Strangely also running into this just in the past few days. Contact Aladdin Connect Customer Care: 866-599-4995 or visit the Aladdin Connect Support Page. To setup the product, please download the Aladdin Connect app and follow the instructions. Search your app store for Aladdin Connect. 1. My username is not a valid email address, so I can't reset my password. Aladdin Connect add-on kit set-up & installation video View video here, Aladdin Connect integrated Wi-Fi programming & set-up View video here, Aladdin Connect quick set-up guide See below orView PDF Guide here, Compatibility with Amazon Alexa View Instructions here, Compatibility with Google Assistant View instructions here. McKinney, TX, 75069, Frisco TX Location: Test it: "Alexa-Ask Aladdin Connect to list my doors". Blinking Green light - The Door Control Module is connected to Wi-Fi router, but not connected to the internet or the cloud server. 1. My smaller door works fine, but my larger door disappeared /unknown in home assistant. Optimal Wi-Fi signal strength. 110 Rose Ln Unit 207 but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating. Do not drill all the way through the door. Trim and split the other end of the dual strand wire approximately 2 inches. 17. You will find several fixes for Android and other devices. If mounting to drywall, use anchors provided in kit or if mounting to perforated angle at opener location, use nuts, washers and screws provided. Difference between LiftMaster 8500W and 8500 6. Otherwise, it is. I can see the Aladdin device on the Orbi connected devices page (I find it by MAC address), so it looks like the connection is good to the SRR60, but it doesn't get out to the internet which it has to in order to work. All Genie brand and most competitor brands of garage door openers will operate with Aladdin Connect. Still seems to be logging in successfully. When Aladdin Connect App will start again? A. 2. Starting with 2021.10.5, my Aladdin Connect garage door opener has not been working. Scan the QR code below or visit your devices app store to start the setup of the Aladdin Connect device. Same here for me. FIG. Split provided dual strand wire approximately 2 in. Visit www.GenieCompany. If you have one of these units, you will need the special adapter. Route wires and secure with supplied staples. This means the Aladdin Connect smart garage door openers and kits now work with SmartThings. 2. 1. Find and press Data Usage to open cellular settings. Next to Subnet Mask enter 255 255 255 0. All Genie brand and most competitor brands of garage door openers will operate with Aladdin Connect. B) At a minimum height of 5 feet, so small children cannot reach it. 3. Route wires and secure with supplied staples. You have entered an incorrect email address! Anyone know how to sniff the app to find out where it is connecting to now that the Exosite is not being used? FIG.A. Ill be following the github issue. To confirm, check the WAN light on the router and make sure it's blinking. The smaller door was fine. Choosing a selection results in a full page refresh. Once an optimal signal and location is obtained, UNPLUG Power Pack from the DCM and continue to STEP 4. Make sure garage door opener is unplugged. Leave wire spool intact for this part of the install. 7. connecting with the wires that connect the wall button to the opener motor. Aladdin Connect gives you the ability to monitor, open and close up to 3 garage doors with your smart phone or smart device from anywhere Works with Alexa certified, add to your smart home easily Aladdin Connect lets you schedule specific times to close your garage door as well as set the door to close after a certain length of time warriorbax (AB) December 6, 2021, 3:20pm #5. Hard to say why changing the WiFi config does not work however - if this is what you really intend want to do. 4. 5. We are sure that youd like to ask some questions about Aladdin Connect App, such as what is Aladdin Connect App?, Why Aladdin Connect App is not starting? NOTE: Double sided tape is designed to hold the bracket in place temporarily only. Know here, My Utilita App Not Working | Reason And Solutions, MyDISH App Not Working | Reason And Solutions, VeSync App Not Working | Reason And Solutions, Idli Loan App Real Or Fake | Complete Review, Sunny Loan App Real Or Fake | Complete Review, Hoop Mania App Real or Fake | Complete Review, Lucky Blocks App Real or Fake | Complete Review, Ranch & Money App Latest News | Withdrawal Problem, MoneyEasily Site Real or Fake | Website Review, Chili Slots Master App Real Or Fake | Complete Review, Manhattan Infotech Site Real Or Fake | Complete Review. Please reference Dry Contact Control adapter - part # 38013R. 3. Move Aladdin Connect to a position that better suits the Wi-Fi signal from the router. Keller, TX, 76248, Plano TX Location: Keep remote away from children.3. There isnt anything helpful in my log files. 1. Other than this, other common issues can interrupt your service. Disable the Alexa Aladdin Connect Skill all the way and then Enable it. If you need additional assistance, please contact our customer service line at 1-866-599-4995. Split the provided two strand wire about 2 inches then strip about inch of insulation from, 4. What is the difference between WiFi 6E and WiFi 6? Independent Advisor - Community. DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors.9. Aladdin Connect will operate up to 3 garage door openers. In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel i have filled in all these titles with the correct details. 1. choosing a selection results in a full page refresh. Now The last part of the registration (from step 5) asks for a PIN. Waxahachie, TX, 75165, Burleson TX Location: Make sure the WAN light is not constantly on or completely off. 2. Can someone else log into theirs and see if they have any doors listed? 4. Denton, TX, 76201, McKinney TX Location: Test page for network shows in bold No Filter FAIL. 1. GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices, https://pxdqkls7aj.execute-api.us-east-1.amazonaws.com/. Once in settings, find the option labeled Cellular and tap to open Cellular settings. Search your app store for Aladdin Connect. But only one of the openers with my account was a issue. I have to Google the assistant app for it to even link it (its not in the assistant app) and when I do, it has an option to push it to my devices. DeSoto, TX, 75115, Dallas TX Location: Grand Prairie TX Location: The Nighthawk App does offer just a subset if theGenie App feature set. If this solution did not work then you can make contact with the Aladdin Connect App team. FIG. I have changed my Aladdin Connect password. NOTE: Double sided tape is designed to hold bracket in place temporarily only. It is not to be used for permanent mounting. Aladdin Connect offers you the ability to control and monitor your garage door through voice commands. The Aladdin Connect Smart Garage Door Opener works very well. First you should turn off your cellular data. Pre-drill 2 - 3/32 holes. We hope you'll join the conversation by posting to an open topic or starting a new one. I have asked about this on Discord, and one other person said they experienced the same problem. Next, we'll take you through a series of troubleshooting steps that are specific to your situation. Smart Connected - Screw Drive Model Garage Door Openers, Smart Connected - Belt Drive Model Garage Door Openers, Smart Connected - Chain Drive Model Garage Door Openers, www.geniecompany.com/aladdin-connect-support, choosing a selection results in a full page refresh. Temporarily disable any firewall or antivirus software you're running and try again. If you face login issues, then check the data connection and the login credentials. B. The other end of the wire can connect directly to the back of the garage door opener using the, same connections as the wall button or can be connected to the back of the wall button again. A: At this time, it will not. Further on, it won't work with non-Nighthawk routers. Press orange tabs down and insert both wires into connection points for DOOR 1 on the back of the DCM. The WI-FI signal indicator LED should illuminate signaling that the Wi-Fi signal is still in tact. A GREEN LED indicates a good Wi-Fi signal. A RED LED, indicates a lost or faulty signal. 7. Save my name, email, and website in this browser for the next time I comment. Once a location with optimal signal is located, unplug the Power Pack from the Door Control. Follow the on-screen menus to create an account and program system prior to wiring in the garage. Make sure garage door opener is unplugged. Home DIY Openers Set Up and Programming Aladdin Connect Genie, When installing the Aladdin Connect you will first need to install the Door Control Module in a location, close to the Wi-Fi router and plug the Door Control Module into a wall outlet using the power pack. @IrvSp wrote: I'm not sure what is going on but the Genie app has been replaced by the Nighthawk app. Please share your experience and feedback to help others after finding your queries. It was working fine for the first two weeks after the installation and starting this week, it starting to drop wifi connection. Restore power to the garage door opener. Please reach out to us at 1-866-599-4995 for assistance. Dallas, TX, 75204, Keller TX Location: Console Connect, a global Network-as-a-Service (NaaS) platform, has launched what it describes as the world's first private connectivity solution to help businesses dynamically and securely route traffic directly between devices and clouds globally without traversing the public internet. Once all the devices are reset, try connecting again to see if it works. If you need to speak to a Customer Care representative, please call 1-866-599-4995 Monday - Friday from 8 a.m. to 5 p.m. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo.NOTE: A white light will flash and an audible beep will sound as an indication that the door is about to move when commanded by the Aladdin Connect or other compatible apps. Purchase a Wi-Fi extender, available at electronic stores such as Best Buy. Remove mounting bracket from back of DCM. Solid Green light - The Door . * IMPORTANT: No brand or model of garage door opener made before January 1, 1993 is compatible with the Genie Aladdin Connect controller, as is any opener without safety beams, no matter when it was made. She also said she gets this call a lot and has never been able to find a solution. DO NOT install on one-piece doors10. Aladdin Connect App Not Opening In todays post, we will see about Aladdin Connect App and try to find out why it is not working. Genie Series III openers best identified by the wall console button(s), which is/are black. It wouldnt accept the serial number as others have mentioned. 4. Linear all models compatible. and just as a test, I updated my DNS server to rewrite genie.exosite.com to the AWS host, but HA still fails to login. 1. You should get a message saying you've been successfully linked. Please include a message in our Comment Box if you have any questions or wish to share your experience with us. To program additional sensors, first complete STEP 7 initial setups, and programming, then go to Add a Door Sensor under the Doors tab inside the app or view the installation video at www.GenieCompany.com/AladdinConnect/InstallationVideo. By far not, and not yet. Hope, OH 44660, to serving the community and supports local and national charities. Genie Series II openers best identified by the wall console button(s), which is/are a non-black color. If an optimal signal cannot be located within the garage, we recommend moving the wireless router closer to the garage or install a Wi-Fi range extender (Available from most electronic stores). DO NOT install Aladdin Connect on garage door openers manufactured prior to 1993 without photocell non-contact safety sensors. My hunch is that they changed how the Android/iOS apps hit their back-end and didnt keep backwards compatibility with this interface. Saturday: 9 AM - 5 PM CT, Download the free Aladdin Connect app for iPhone and Android. 1. Difference between LiftMaster 8500W and 8500. Mount to steel reinforced end stile on the far left or right under the top hinge. If you have one of these units, you will need the special adapter. Next to IP Address enter the IP Address as it appears on the printer. FIG.A. It does not list my Google Home.Hub display. For iOS devices, turn off cellular data by exiting the app and opening settings. News Release. How do I know which logic board my opener needs? 2. One-Star off the rating for poor instructions on getting the two units to communicate, videos didn't help, instructions didn't help, neighbor had same installation issue on his install. 6. It would be great if someone with greater technical proficiency than me could figure out what the Aladdin app is doing now and bring that knowledge into the Aladdin Home Assistant integration. A. But the most common problem is Aladdin Connect App is not opening. 3/32 holes. I still need to install the contact switch to create a proper cover in Home Assistant, but so far this works just as well and does not rely on a cloud service. If you do not see your opener, please check back in the future as other models may become compatible at a later date. Follow the on screen instructions to create an account and program the system before wiring in the, garage. and the phone defaults to that if the local wi-fi has no internet connection, then you must first disable the broadband on your phone temporarily. 204 South Main Street Ste 105 A: Yes. Ask Aladdin Connect the status of your door and operate your opener from anywhere at any time be simply telling Aladdin Connect what you would like it to do. Plug Power Pack into back of DCM as shown in STEP 1. The Aladdin app goes through the first stages fine. FIG. I dug into this a bit, running the aladdin-connect pypy package (GitHub - shoejosh/aladdin-connect: Python module that allows interacting with Genie Aladdin Connect devices) and it is not returning any doors. 8. @Adam Siegel To shut off the vacation mode you will have to be able to access the inside of the garage to shut it off on the wall console. there are no antiviruses on the computer, only a firewall. For Android devices, turn off cellular data by swiping down from the top of the screen and tapping settings. I can confirm that this is broken as well. Red light - Can mean the unit is not configured and/or has no Wi-Fi connection. does not connect to the Internet dropbox. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Weather Seal, Vinyl Trim And Garage Door Threshold Plug garage door opener into wall plug to restore power. Interesting. Next you will need to visit www.geniecompany.com/aladdinconnect to set up the Aladdin Connect Device. Fort Worth, TX, 76116, Garland TX Location: A Wi-Fi extender will connect to your existing Wi-Fi network and then duplicate and rebroadcast it. Need help or have questions? If so of course the change of a setting to the router will not work. Find helpful customer reviews and review ratings for Genie ALKT1-R Smart Garage Door Opener Controller, Aladdin Connect Kit, . In the Garage: These factors must be determined prior to mounting Aladdin Connect (DCM) to the wall or ceiling. Mon Sat 7am-9pm. Your Genie Aladdin Connect smart device enabled garage door controller needs at least two bars (-65dbm) of Wi-Fi signal to communicate with the Aladdin app and the cloud effectively. My genie app on my iphone will not allow me to connect to the home wifi even though my phone is connected to the wifi . The wifi signal in the garage is strong showing 4 bars so that should not be a problem. 5. and many more others. The Genie Company is committedto serving the community and supports local and national charities, Terms & Conditions | Privacy Policy| Supply Chain Ethics | Do not Sell My Personal Information, The Genie Company | One Door Drive | P.O. For a list of current devices it will work with, please [Click Here]. We will provide further updates this afternoon, and thank you for your patience. Were aware of the situation that some of our customers have experienced with our Aladdin Connect App and apologize for the inconvenience! This is to change the router WiFi configuration, neither to connect the iPhone to the WiFi, nor to connect the Genie App to the router.Hard to say why changing the WiFi config does not work however - if this is what you really intend want to do.
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