Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. endobj <>>> For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Well, theres so much on offer and heres just a few of the highlights! Some work to your home is done as part of a planned maintenance or investment programme. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. There are no emergency or urgent repairs outstanding at this point in time. Repairs & Voids. Housing Disrepair The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead Council aims to complete the backlog by late March next year. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Visit directory. The council is responsible for most repairs to your home. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. We will pay compensation for damage which is our fault or our contractors' fault. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. You have the right to appeal if you don't agree with a decision to charge you for repairs. 27,852 - 30,151 a year. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. They should all be done. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. If you continue to miss appointments for repair work you may be charged. East Ham Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Regent Street Work to the outside of your home may not need an appointment. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. As a council housing tenant, you are entitled to a good standard of living. Gateshead Council 4.0 . This includes both small leaks and emergency repairs. about Our Customer Scrutiny Panel needs you! Background 2. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. We are Gateshead Council's Housing Team. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. stream To register with My Housing Account, select 'my account' at the top of the Council homepage. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. There's also additional service charges from 115.85 a week, this cost is eligible . Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Unfortunately, this job posting is expired. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Whats in it for you? Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. These are repairs which need quick attention and don't need an inspection first. Our business support events remain cancelled for now. 182-184 High Street disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Our employees and contractors carrying out work will show you an identity card. These include re-fixing toilet seats and repairing minor leaks. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Gateshead. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. I have got this complaint, they monitor it and see it through to the end. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Reporting repairs Home. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. What are the costs and charges at Watergate Court. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Gateshead, England. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Planned repairs usually need an inspection before work is done. "The garages at Leam Lane had already been condemned, and we were working towards . The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . The contractors are currently repairing seven properties a week. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Don't worry, we can still help! Call us on 0333 050 8887 to start the process or fill in the form. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Connected Voice are collating information about support across Newcastle and Gateshead. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. You should report any damage to your local housing office. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. This is known as the Right to Repair scheme. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. %PDF-1.5 E6 2JA. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. NE8 1HH endobj If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. You have the chance to buy up to 10 additional holidays per year. endobj Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Were delighted that you want to come and work with us. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk However it did show that 36% of repairs were fixed when first looked at after being correctly identified. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. This is commonly known as filing a compensation claim for despair against a housing association landlord. Please ask your Neighbourhood Housing Team for details. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. To access this support or speak to an advisor, contact Business Gateshead today. These are repairs which could cause injuries or further damage if they are not dealt with quickly. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). You can also claim compensation for the damage that has been caused during repair work. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. The report found the repair centre's ability to handle calls was deemed 'critically low'. View details of your former and current tenancies including rent statements and repair. Our housing offices are currently closed to the public. Top Jobs in Gateshead, England. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. 3 0 obj Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. The panel decides which services they review based on various criteria. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. However, the contractor will not ask you for any money when they call. You can also include claims for loss of earnings and care costs if necessary. 2 0 obj Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Copyright Andy T - 2021. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Some of these jobs need to be inspected before the contractor can start the work. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. As a tenant you are not automatically covered for any of your home contents. Always ask to see this card before letting anyone into your home. We would not replace all items, only the ones that are required. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. <> OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Complain to the housing ombudsman The housing ombudsman is a free and independent service. :L+Ftc[Sdu|^Y^. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. If your repair can't wait until the programme we will carry it out within the normal timescales. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. The department is on the lookout for more callhandlers and building technicians. Council tenants can also be offered evening appointments for repairs from 4:30pm. Internal deterioration such as damage to carpet, walls etc. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . View my payslip. Gateshead Council aims to complete the backlog by late March next year. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Failure to do so could give you grounds to make a council house disrepair claim against them. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. % In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If so, please keep reading as youre just what were looking for! Some of these repairs need to be inspected before the repair can be done. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. <> If so we can help you claim compensation on a NO Win, NO Fee basis. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. All rights reserved. Do you want to work with us in helping to create spaces that are great to work and/or live in? A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Time to have your say on the future of our leisure service. I have to tell you, this week I have had four complaints that have been going on for two years. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. The site has been designed with residents and local groups to ensure it is easy to use. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. However, our partners are continuing to deliver a series of . The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead.